News By CALLCENTRESOFTWARE

8 Ways to make homeworking a successful option for your contact centre, from Puzzel

Colin Hay at Puzzel argues the case for a flexible approach to resources an...

Raising the status of outbound dialling in contact centres – a two-point plan from Puzzel

Outbound dialling sometimes has a dubious reputation but used properly, is ...

Puzzel expands into Finland with a new office in Helsinki

Puzzel (formerly Intelecom’s contact centre division) opens its first offic...


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