News By CONTACTCENTRETECHNOLOGY

8 Ways to make homeworking a successful option for your contact centre, from Puzzel

Colin Hay at Puzzel argues the case for a flexible approach to resources an...

Raising the status of outbound dialling in contact centres – a two-point plan from Puzzel

Outbound dialling sometimes has a dubious reputation but used properly, is ...

Puzzel expands into Finland with a new office in Helsinki

Puzzel (formerly Intelecom’s contact centre division) opens its first offic...

3 Critical issues facing contact centres today and how to overcome them, from Puzzel

Thomas Rødseth reviews Puzzel’s three most popular 2017 contact centre whit...

How AI could change your contact centre - the latest blog from Puzzel

Thomas Rødseth at Puzzel looks at how, why and where to start with AI

Reducing costs in the contact centre, by Puzzel

Seven reasons why it pays to invest in cloud-based technology in contact ce...

The future of humans in contact centres, by Puzzel

Thomas Rødseth at Puzzel looks at the pros and cons of bots, artificial int...

Rentalcars.com uses Teleopti technology to support a diverse contact centre workforce of 80 nationalities and 40 languages

World’s largest online car rental service uses Teleopti’s strategic Workfor...


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