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Serpent Consulting Services Pvt Ltd

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Introducing an Odoo-based automated system for assigning on-field technicians to service calls

PressReleasePing - November 13, 2017 -If you are dealing with regular on-field technician demands from differnet end-users, mainly clients or customers then the Field Service Management application is for you. The Field Service Management (FSM) app is a fully automated Odoo-based system that assigns field technicians to service calls. Main Highlights of FSM App: Job management Automatic job assignment Configuring services from backend Generating customer invoices Delivering express services for urgent requirements Localization configuration Job analysis and report generation All the above functions helps the clients as well as service providers to receive and deliver top-notch services, respectively. There are three prime end-users of this system. Prime end-users of the system: Customer : Place job request and track its status Check invoice for the completed jobs Can access system through web portal or mobile app Operator: Backend management of jobs in the systems Location and Skill based service configuration Invoice creation for completed jobs Data view via insights Can access system through web portal or mobile app Serviceman : Can set rate per hour and express rates for various services Can view assigned jobs and manage its lifecycle Can view invoices and check its earnings Maximum access of system is via mobile app Uses geolocation feature Thus, this is how Field Service Management app works and helps to deliver best solutions to its clients and other customers who demand on-location services. If you have any such innovative ideas, you can drop any of your suggestions or inputs at below given contact details.


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