Predictive dialers are hardware telephony system or computer software which dials a list of telephone numbers and filters answering machines, busy signal, no answer, do not disturb, fax, voice mail and much more from that list. The predictive dialers are mainly used by companies like call centre where they call people for the purpose of telemarketing, debt collection, product service or conduct surveys. Predictive dialers increases the efficiency and productivity of the call centre by filtering calls according to a set of rules; this in turns provide more time to the calling agent to spent on the prospective customers.
redCloudinc provides the state of the art cloud predictive dialer that can reduce call centre labor waste by up to 72%. Based in Phoenix, Arizona, redCloudinc has provided their web based dialer solution in more than 70 countries and over 100’s of call centers. Here are few benefits of redCloudinc’s cloud or web based predictive dialer:
1. Life long process of dialing.
2. Advance technology that reduces call centre labor wastage by up to 72%.
3. Virtual intelligence that can effectively filter answering machine, busy tone, no answer, no signal, do not disturb, fax, and much more.
4. Avoid overhead expenses of maintaining a dialing infrastructure.
5. Pricing is as low as $16 per seat plus long distance.
6. Real time reporting and analysis
7. Integrated CRM (Customer Relationship Management) that can help you better manage customer’s information.
8. Live call recording facility to monitor calls for quality check.
9. Easily upload the dialing list and set the dialing rule on your own.
10. Create new agent easily
11. And many more…
Apart from the above mentioned benefits, redCloudinc’s data centre is in the ideal location free from natural disasters. Furthermore, their data centre provides the highest level of security, redundant power and they have four bandwidth providers to ensure that they never have any outage.
For more information, please visit: http://redcloudinc.net/cloud-predictive-dialer.html